Our employees

Developing and maintaining  trust via long-term relationship with all our stakeholders is our top priority. And it all starts with our employees. To constantly nourish engagement and long term perspective with all our employees we:

  • develop our people’s ability to always perform better
  • encourage our people to innovate, independent of their function and across departmental boundaries
  • foster vertical and horizontal collaboration
  • strive to reduce complexity
  • exploit the richness of diversity
  • develop a unique customer centricity mindset at all levels of our group
  • encourage international exchange of best practices

KBC and older staff opt for unique end-of-career approach with Minerva Plan

With the Minerva end-of-career plan, senior workers aging 55 years or older have the opportunity to work outside KBC in the social and non-profit sector while keeping their contract at KBC. This enables social and non-profit organizations to attract mature, skilled employees with more then 25 years of experience in a large, structured and digitized organization. The senior KBC employee can use its talents in a different environment continuing working with enthusiasm and at the same time contributing to society.’

Employee engagement
We keep close track of our employees’ opinions. We carried out a new, group-wide survey on employee engagement in 2020. We measured engagement using three questions that gauged the level of pride in working for KBC, how motivated people were in their job and whether they still saw themselves working for KBC within three years. The employee engagement survey was integrated into a broader study. For KBC Belgium, this took the form of a second ‘Shape your future’ survey. In addition to engagement, we measured the impact of our strategy update.

Through continual assessment and by modifying and making our remuneration policy more transparent, we aim to increase our staff’s development potential and to pay them a fair salary. We also take due account of general societal developments, such as traffic congestion and childcare, and their impact on our staff. We have a number of flexible working arrangements in Belgium and Central and Eastern Europe and have a history of teleworking.

Diversity and inclusion

In our staff regulations, selection and promotion policy, and our performance appraisal systems, we do not discriminate in any way based on gender, religion, ethnic background, sexual orientation or similar grounds. We also reject any form of discrimination in recruitment and promotion.
We recently renewed the KBC Group Code of Conduct for Employees in order to remain the reference and continue to play our positive role in society. It sets out the guidelines on how we do things at KBC and guides our staff through the key behaviours we expect from all group employees. They include fostering a safe working environment in which everyone feels they can be themselves and discrimination, harassment – sexual or otherwise – and all other direct and indirect forms of intimidation are not tolerated.
We have shown that we value diversity and inclusion and have introduced a first Policy on Diversity and Inclusion.

Social consultation

We work very closely with employee organisations. We hold monthly talks with the works council and its committees, and regularly consult health and safety committees and union representatives. Our Central and Eastern European operations take part in the European Works Council.

Employee growth and development

Our group’s firm ambition is to make our organisation and employees future proof. We are committed to a culture in which learning is an integral part of our daily activities. Our company is in full transformation. In line with changes in society, data, technology, artificial intelligence and machine learning are becoming increasingly important. One illustration of this is the recent introduction of our digital assistant Kate. It is, therefore, crucial that our employees have the skills and flexibility to deal with these changes. To help make that possible, we launched the digital learning platform, StiPPLE, in 2020.

Staff numbers

Number of staff, KBC Group *

31/12/2020 31/12/2019 31/12/2018
In FTEs 37 696 37 854 38 368
In headcount 40 863 41 058 41 622
In %      
Belgium 39% 40% 40%
Central & Eastern Europe 57% 55% 56%
Rest of the world 4% 5% 5%
Men 44% 43% 43%
Women 56% 57% 57%
Full-time 83% 83% 83%
Part-time 17% 17% 17%

* Please note that flexible DPP and DPC contracts (temporary contracts primarily for students) in the Czech Republic and Slovakia have also been included in the totals (but not in the other breakdowns in the table


For more information on our people indicators we refer to the KBC Group Sustainability report.

Last update: 29-03-2019
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