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Responsible behaviour

Behaving responsibly and ethically at KBC

It is crucial for us to act responsibly and ethically to gain and maintain the trust of our stakeholders. We see this trust as the foundation of our existence and our 'social license to operate.'

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Responsible behaviour

Wide Back Shot of Diverse Team of Data Scientists Discussing Graphs And Reports On Big Digital Screen In Monitoring Office. Multiethnic Employees Working On Desktop Computers For Consulting Company.

We truly consider the responsible behaviour of our employees to be the foundation of everything we do. The way we view and define responsible behaviour is strongly rooted in our corporate culture and values. This drives us to behave in ways that are:

  • Respectful: We treat everyone equally. We are transparent. We trust others and appreciate them for who they are and what they do.
  • Responsive: We are open to different ideas and we respond to suggestions and questions spontaneously and positively.
  • Result-driven: We do what we promise and meet our objectives. We deliver quality and do so on time and in a cost -effective way.

These three values are so closely interconnected that KBC staff cannot see them separately in order to behave responsibly. We have put in place several initiatives and trainings to raise awareness of responsible behaviour, both at group level and on a local level. This includes integrity, providing suitable advice to clients and dilemma training.

Discover our initiatives

Business ethics

At KBC, we strictly follow our corporate policies and guidelines to ensure ethical business, ethical behaviour, transparency, discretion and privacy. KBC’s Corporate Compliance Division monitors how KBC’s corporate policies and guidelines are implemented. The division proactively takes actions to maintain compliance with the laws and regulations in the markets and countries where we operate.

Our groupwide policies and guidelines
Download our Sustainability Report
Do you want to know more about our Sustainability Strategy and how it is embedded in our core activities? Have a look at our Sustainability Report!
KBC Group Sustainability Report