Innovation 2020 

All football fans will soon receive all the goals and highlights during Jupiler Pro League matches with image and comments, live on their smartphone via KBC mobile

Over the next 5 seasons, KBC has acquired the exclusive rights to offer mobile clips during the matches of the Jupiler Pro League ('near live clips'). In addition, KBC has also acquired nonexclusive rights to the online summaries of all matches.

From the end of August onwards all football fans, both KBC customers and non customers, will be able to use KBC Mobile to view the goals and highlights during the match and all the summaries at the end of the football weekend. KBC Mobile is the only app in Belgium offering such “Goal Alert”. Also football fans in Brussels and Wallonia will receive the same “Goals Alerts” on KBC Brussels Mobile and CBC Mobile.

Major Eurozone banks start the implementation phase of a new unified payment scheme and solution, the European Payment Initiative (EPI)  

Today, a group of 16 major European banks from five countries (Belgium, France, Germany, the Netherlands and Spain) paved the way for the future launch of the European Payments Initiative (EPI).
The ambition of EPI is to create a unified pan-European payment solution leveraging Instant Payments/SEPA Instant Credit Transfer (SCT Inst), offering a card for consumers and merchants across Europe, a digital wallet and P2P payments. The solution aims to become a new standard means of payment for European consumers and merchants in all types of transactions including in-store, online, cash withdrawal and “peer-to-peer” in addition to existing international payment scheme solutions.
A pan-European payment solution to bring concrete benefits to European merchants and consumers
EPI’s objective is to offer a digital payment solution that can be used anywhere in Europe and to supersede the fragmented landscape that currently still exists. In doing so, EPI founders are responding to merchant and consumer communities that have been calling for payment initiatives to take a more pan-European approach.
EPI will first and foremost benefit European citizens, possibly boosting innovation in the world of payments. More than 50% of retail payment transactions in Europe are still done by cash today. The EPI solution will also bring tangible benefits to European merchants, by offering them a seamless, competitive and unified payment solution for the whole of Europe that is also available to all European consumers.  

European first : buy film tickets at Kinepolis from KBC Mobile and K’Ching. 

As from today any film lover will be able to purchase Kinepolis film tickets directly from KBC Mobile and K’Ching, the KBC app for youngsters. KBC is the first financial institution in Europe to offer Kinepolis tickets through its app, for both KBC customers and platform customers.
The use of additional non-financial services in KBC Mobile continues its explosive growth. In 2019   

• 210,886 customers used at least one of these additional services.  

• In total, more than 2,000,000 additional services were purchased, or an average of almost 10 services per user.  

How does it work?  

Based on the user's ZIP code, the application immediately suggests the nearest Kinepolis cinema. The user can also opt for another Kinepolis cinema and choose the film, the auditorium, date and time.  Reservations for the drive-in cinema will soon be possible.  This summer Kinepolis will be touring different cities with a drive-in cinema to bring iconic films to iconic locations. Completely corona-proof as you watch the film from your own bubble in your own car. Locations and programme can be found on Kinepolis on Tour (French).


As of 24 June, all KBC, KBC Brussels and CBC customers will be able to pay using a wearable 

Pay your way, thanks to positive customer experiences during the pilot project.
As of 24 June, all KBC customers can also make contactless payments with a wearable, such as a watch, a ring, a keyring or bracelet.
 They are able to pay now with a wearable, everywhere they can already pay contactless with their KBC Debit Card. A new element compared to the pilot is that Bancontact payments are now also possible with a wearable as well as Maestro payments.
Contactless payment is taking off right now. During the recent coronavirus lockdown, Belgians have been reaching increasingly for their cards and smartphones. After all, contactless payment is an extremely secure and hygienic way to pay for purchases. And making contactless payments using a wearable is even more convenient.

Meet 'Kate, your personal digital assistant'


KBC puts its customers first, and by implementing this new strategy it is taking its bank-insurance services and customer experience to an even higher level. With the support of Artificial Intelligence and data analysis, we can work solution-driven to proactively make life easier for our customers. From now on, customers who wish to do so can count on their personal, fully digital assistant, Kate. With Kate, KBC is taking a giant step forward in the service it provides to its customers, whereby making life easier for the customer becomes the leitmotiv.

A far-reaching analysis of customer needs provides insights into the behaviour of retail, SME and corporate customers and enables relevant banking and insurance solutions to be offered and the customer experience to be maximised in a pro-active and personalised way, as well as through a continuous learning process. KBC has translated this customer journey (from analysis to trigger and then solution) into an AI-powered personal digital assistant called Kate who gradually becomes more accurate or what you might call smarter over time and is therefore continuously improving the user's overall customer experience.

KBC can deploy Kate in all its distribution channels, but has decided to focus initially on its mobile app for the retail customer segment (KBC Mobile in Belgium and the DoKapsy app in the Czech Republic), before rolling it out to business customers at a later stage. Kate is a group initiative but the implementation will be adapted to the local situation in each core country.
How Kate works

Customers can ask Kate questions regarding their basic financial transactions (money transfer, insurance claim, etc.). But, for example, customers will also receive regularly personalised proposals from KBC in their mobile app to ensure maximum convenience. They are completely free to choose whether or not to accept a proposal. If they do, the solution will be offered and processed completely digitally.
In the first phase, which is due to start in November 2020, project Kate will offer a number of options in Belgium with the KBC Mobile app and in the Czech Republic with the ČSOB DoKapsy app (in Dutch, English and Czech).


UBB’s fully digitalized solution shortens client onboarding time down to 15 minutes

Digital clients of UBB may apply for a loan up to BGN 35 000 without visiting a branch of the bank

United Bulgarian Bank, part of the Belgian bank-insurance group КВС, provides yet another digital facilitation for individuals. As of today every individual, willing to become a client of UBB, may go through the process in a fully remote way – via the mobile banking functionality UBB Mobile.

Users only need to download the Bank’s mobile app UBB Mobile and follow the steps there – fill out their main details, download the Evrotrust authentication app, where they need to identify themselves, enter the additional data in the mobile app of the Bank and finally confirm to UBB the generated documents in the Evrotrust mobile app. The whole process can be executed within 15 minutes, anytime, anywhere.

Immediately after that users become full-fledged clients of UBB, able to enjoy the dozens of advantages as users of UBB and UBB Mobile, among which: applying for a consumer loan up to BGN 35 000; online payments in Bulgarian leva and foreign currencies with a fingerprint for enhanced security (or face recognition) between own accounts, to third persons/entities, to the State Budget; monitoring of account balances and movements, filtering based on own criteria; applying for a debit and credit card; deposit opening; blocking and activating cards in real time; deferral of credit card purchases into 3, 6, 9 and 12 installments; registration and free-of-charge payment of utility bills; mOBBi pre-approved consumer loan as a standing offer, available in case of need; conclusion of a Travel Abroad Insurance policy.


New handy solutions in KBC Mobile for those travelling by car or public transport

Now that the government is systematically relaxing the corona lockdown measures, Belgians are gradually resuming their social and professional lives, albeit still respecting social distancing and safety regulations.
From 16 June, KBC (Brussels) and CBC customers will once again have in KBC Mobile a number of very user-friendly and convenient mobility solutions at their disposal.

• Fuel "on the go" at Q8, i.e. you don't even have to pick up your bank card or touch the payment terminal (starting 22/06).

• Purchasing multi-journey tickets at De Lijn if you travel by public transport

• car sharing via cambio These mobility solutions were created with the help of Olympus Mobility, KBC's mobility partner.  

Groene kaart wordt wit en gaat digitaal

In navolging van een Europese beslissing, vertaald door het Belgisch Bureau van de autoverzekeraars (BBAV) wordt de traditionele groene kaart vanaf 1 juli 2020 op wit papier aangeleverd en mag dit verzekeringsbewijs ook digitaal afgeleverd worden.

KBC maakt van deze wijziging gebruik om een nieuwe stap te zetten in de digitale communicatie met haar klanten en zal dit verzekeringsbewijs beschikbaar stellen in KBC Mobile en KBC Touch.

Het is een logische stap in het digitale aanbod van KBC naar haar klanten. Niet enkel het afsluiten van nieuwe polissen kan volledig digitaal, maar ook de schadeaangifte van de auto kan een particulier volledig digitaal aangeven en opvolgen.

De communicatie over een schadegeval gebeurt ook steeds meer digitaal, zodat de klant te allen tijde, en zo snel mogelijk, over de meest recente informatie beschikt.

Het verzekeringsbewijs is meteen elektronisch beschikbaar bij het afsluiten van een autoverzekering.


Apple Pay



UBB Interlease offers the first full digital leasing in Bulgaria

The innovative service of UBB Interlease EAD and Eurotrust Technologies AD introduces a new way of leasing contracts on the Bulgarian market – remotely via mobile application
UBB Interlease (part of the Belgian KBC Group) in cooperation with the Bulgarian certification company Eurotrust Technology, provide the opportunity for their clients to sign their leasing contract remotely without having to visit an office of the leasing company or the office of the supplier of the leasing asset of their choice.

The new process ensures speed and saves customers efforts – they are not bound by the workload of the leasing company, nor by its working hours and the location of its offices and can receive, read and sign their leasing contract in minutes in a convenient Through the Evrotrust mobile application. 

In addition to convenience and speed, the digital signing of a leasing contract through the Eurotrust mobile application provides the customer with a copy of the document immediately after its signature and guarantees the identity of the parties through the strength of the qualified Electronic signature (EPC). And the signing, besides everything described above, is also completely free for the client.
“Providing a wide range of services to solve the problem of time and distance between client and expert for maximum convenience is an ambition of all companies in the KBC Group,” said Petar Andronov, CEO of UBB and Country Manager of KBC Group. for Bulgaria.

Four major banks and Isabel Group join forces to streamline business services with KUBE

The four major Belgian banks Belfius, BNP Paribas Fortis, ING Belgium and KBC, along with Isabel Group, have today announced the launch of KUBE. The financial institutions will use the blockchain application KUBE for sharing corporate data as part of the Know Your Customer process. It will streamline the verification and maintenance of corporate identities for businesses and banks. In this way, KUBE will accelerate the provision of services to businesses and intensify the fight against fraud and money laundering. KUBE will allow the Belgian financial sector to be the first to use blockchain on a large scale for the identification of businesses.

Banks are obliged to verify the identities of the directors and principal shareholders of businesses opening business accounts, and to do so regularly, to prevent money laundering and fraud. From now on, they will be able to share this information via KUBE. In this context, the five parties have today signed a Memorandum of Understanding.

Read more.

Smart investment assistant Matti puts together tracker portfolio tailored to the client's needs

With Matti, Bolero makes investing in the stock exchange even more accessible

Matti the new smart investment assistant from Bolero offers:

  • Assistance with portfolio composition of trackers (ETFs), with automatic monitoring and alerting thanks to investment algorithm
  • On the basis of a selected universe of 50 ETFs
  • 9 portfolio profiles with the possibility to indicate personal preferences
  • As of 1,000 euros
  • Sharp all-in service cost ( 1% excl. VAT)

This is for:

  • Both retail investors who want to take their first steps on the stock market with a limited amount of money, as well as larger investors who are looking for some extra diversification.
  • Bolero and KBC clients as well as people who are not.

Read more.

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