Non-Transferred Customers

Current Accounts

KBCI (now Exicon) Current Accounts did not move to Bank of Ireland and have now been closed, if you had a balance remaining that you would like to claim you can find more information here.

Investment Funds

Investment funds did not transfer to Bank of Ireland, all remaining investment funds were automatically redeemed on 13th January 2023 and all accounts are now closed. If you had an investment fund and would like to get in touch with us to request a duplicate statement or query an ex-gratia payment cheque you can find more information here.

If you would like to review the past performance of your fund before it was automatically redeemed and the account closed you can find more information below.

If you have invested in KBC ExpertEase / Sivek you can find more information here:

ExpertEase/Sivek Funds

 
ExpertEase Sri Balanced Defence Investment Dashboard
ExpertEase Sri Progressive Defence Investment Dashboard
ExpertEase Sri Balanced Approach Investment Dashboard
ExpertEase Sri Progressive Approach Investment Dashboard
ExpertEase Sri Progressive Opportunity Investment Dashboard
Sivek SRI Global Medium Investment Dashboard
Sivek SRI Global Medium Class B Investment Dashboard

If you have invested in KBC Asset Management’s Off-Shore Funds you can find more information here:

Defensive  
SIVEK SRI Global Low Investment Dashboard
SIVEK Global Low Investment Dashboard
Horizon KBC ExpertEase SRI Defensive Conservative Investment Dashboard
Dynamic  
SIVEK SRI Global Medium
Investment Dashboard
SIVEK Global Medium
Investment Dashboard
Privileged Portfolio Pro 90 May
Investment Dashboard
Privileged Portfolio Pro 90 Feb
Investment Dashboard
Privileged Portfolio Pro 90 Aug
Investment Dashboard
Privileged Portfolio Pro 90 Nov
Investment Dashboard
Very dynamic  
SIVEK Global High
Investment Dashboard
Horizon Comfort SRI Dynamic High
Investment Dashboard
Flexible Portfolio  
Flexible Portfolio
Investment Dashboard

Life Insurance

Life policies are underwritten, administered and provided by Irish Life. You can contact Irish Life on 01 704 1010 or email customerservice@irishlife.ie.

Car Insurance

Car Insurance policies are underwritten and managed by Zurich Insurance. You can contact the Zurich Customer Service Team at 053 9157775 or email customerhelp@zurich.ie.

Home Insurance

Home Insurance policies are underwritten and managed by Zurich Insurance. You can contact the Zurich Customer Service Team at 053 9157775 or email customerhelp@zurich.ie.

Business Banking

Current Accounts and Credit Cards

KBCI (now Exicon) Business Current Accounts and Business Credit Cards did not move to Bank of Ireland and have now been closed.

Refunds to Closed Accounts

What is Happening?

In line with KBCI's (now Exicon) exit plans, all card transactions being processed through Mastercard have ceased since August 24th. This includes any refunds being made to KBCI cards.

What does this mean for me?

After the 24th August 2023 you will need to liaise directly with the merchant to process all refunds related to purchases made on KBCI (now Exicon) cards. The merchants can process your refund to an alternative card of your choosing.

What can I do after August 24th to ensure I receive merchant refunds?

  1. For physical, in-store returns, ensure you present your receipt and the card to which you want the refund processed.
  2. For on-line refunds, contact the merchant prior to initiating a return to supply them with the card details to which the refund should be processed.
    a. Use the ‘Contact Us’ page available on virtually all merchant websites to find phone numbers, email addresses or social media links. Keep a record of all communication with the merchant. You may need this information in the future.
  3. Other tips for contacting a Merchant
    a. Phone numbers or contact information can be found on some receipts.
        - Always note the date and time you contacted the merchant by phone and the name of the person you spoke to. You may need this information in the future
    b. Look for “Customer Service”, “Submit a Request”, or “Chat Now” buttons on the merchant websites.
        - Take screen shots of messages you send. You may need this information in the future
    c. If you are sending an email to a merchant, cc yourself so that sent emails are easier to find.

What can I do if the merchant has advised they can only process refunds to the card that the purchase was made on?

Merchants must allow a refund to another account when they are unable to process to the card on which the purchase was made.

Exicon DAC (formerly KBC Bank Ireland DAC) Regulatory Status
Exicon DAC is regulated by the Central Bank of Ireland. Registered in the Republic of Ireland. Number 40537 Registered Office: Sandwith Street, Dublin 2, Ireland

KBC Bank NV Dublin Branch Regulatory Status
KBC Bank NV is a limited liability company incorporated under the laws of Belgium, with a registered office at Havenlaan 2, 1080 Brussels, Belgium. KBC Bank NV carries on a banking business in Ireland through a branch registered with the Companies Registration Office under Part 21 of the Companies Act 2014, KBC Bank NV Dublin Branch, with registration number 904213 and a registered office at Sandwith Street, Dublin 2, Ireland. KBC Bank NV Dublin Branch is licenced by the National Bank of Belgium in Belgium and is regulated by the Central Bank of Ireland for conduct of business rules.