Non-Transferred Customers
Current Accounts
Current Accounts did not move to Bank of Ireland and have now been closed, if you had a balance remaining that you would like to claim you can find more information here.
Investment Funds
Investment funds did not transfer to Bank of Ireland, all remaining investment funds were automatically redeemed on 13th January 2023 and all accounts are now closed. If you had an investment fund and would like to get in touch with us to request a duplicate statement or query an ex-gratia payment cheque you can find more information here.
Life Insurance
Life policies are underwritten, administered and provided by Irish Life. You can contact Irish Life on 01 704 1010 or email customerservice@irishlife.ie.
Car Insurance
Car Insurance policies are underwritten and managed by Zurich Insurance. You can contact the Zurich Customer Service Team at 053 9157775 or email customerhelp@zurich.ie.
Home Insurance
Home Insurance policies are underwritten and managed by Zurich Insurance. You can contact the Zurich Customer Service Team at 053 9157775 or email customerhelp@zurich.ie.
Business Banking
Current Accounts and Credit Cards
Business Current Accounts and Business Credit Cards did not move to Bank of Ireland and have been closed.
Refunds to Closed Accounts
All card transactions processed through Mastercard ceased on the 24th August 2023. This includes any refunds being made to KBCI (later Exicon) cards.
You will need to liaise directly with the merchant to process any refunds related to purchases made on Exicon cards. The merchants can process your refund to an alternative card of your choosing.
What can I do if the merchant has advised they can only process refunds to the card that the purchase was made on?
Merchants must allow a refund to another account when they are unable to process to the card on which the purchase was made.
KBC Bank NV Dublin Branch Regulatory Status
KBC Bank NV is a public limited liability company incorporated under the laws of Belgium, with a registered office at Havenlaan 2, 1080 Brussels, Belgium. KBC Bank NV carries on a banking business in Ireland through a branch registered with the Companies Registration Office under Part 21 of the Companies Act 2014, KBC Bank NV Dublin Branch, with registration number 904213 and a registered office at Scotch House, 6-7 Burgh Quay, Dublin 2, D02 VK44, Ireland. KBC Bank NV Dublin Branch is licenced by the National Bank of Belgium in Belgium and is regulated by the Central Bank of Ireland for consumer protection rules.