Transferred Customers
Information for customers who have transferred to Bank of Ireland or Bank of Ireland Life, Cabot Financial (Ireland) Limited or Pepper.
Transfer to Bank of Ireland or Bank of Ireland Life
If your account has transferred to Bank of Ireland or Bank of Ireland Life you will have received communications from them to support you in the day to day servicing of your accounts.
You should now contact Bank of Ireland or Bank of Ireland Life using the details below if you have a query on your account.
Bank of Ireland:
Customers can find contact details and opening hours here.
Bank of Ireland Life:
Customers can contact Bank of Ireland Life on KBC2BIL-INDPRSA@bankofirelandlife.ie
Please see below specific information regarding accounts that have transferred.
Savings and Deposits
Mortgages
Mortgages have transferred to new providers.
Bank of Ireland
Customers can find contact details and opening hours here.
Pepper
You can get in touch with Pepper on 0818 818 181 within Ireland or from overseas on +353 61 236 928. You can find more information and opening hours here.
Cabot
You can contact Cabot on 01 5630070, or by emailing commercialteam@cabotfinancial.ie. You will find more information and opening hours on www.cabotfinancial.ie.
Personal Loans & Credit Cards
Credit Cards have transferred to Bank of Ireland.
Personal Loans have transferred to either Bank of Ireland or Pepper. You will have received a letter from KBCI (later Exicon) confirming where your account was transferred to.
Please see above for relevant contact information.
Cessation of Payment Processing
On November 2nd 2023, all SEPA (Single Euro Payment Area) processing at Exicon ceased. KBC Dublin Branch will continue to investigate and (where it’s deemed appropriate to do so) honour any payment recalls and returns in line with our regulatory obligations. Should you require a recall or return, please contact CustomerEnquiries@kbc.com.
PRSA
KBC have surrendered your PRSA and transferred your PRSA fund value to a new PRSA with Bank of Ireland Life or another pension provider of your choosing. If you have any questions about the transfer of your PRSA or about your pension fund generally, you should contact your new PRSA or pension provider.
Business Banking
Loans and Deposits
Business Loans and Business Deposits have transferred to Bank of Ireland. If your account has transferred please contact Bank of Ireland with your queries.
Customers can find contact details and opening hours here.
KBC Bank NV Dublin Branch Regulatory Status
KBC Bank NV is a public limited liability company incorporated under the laws of Belgium, with a registered office at Havenlaan 2, 1080 Brussels, Belgium. KBC Bank NV carries on a banking business in Ireland through a branch registered with the Companies Registration Office under Part 21 of the Companies Act 2014, KBC Bank NV Dublin Branch, with registration number 904213 and a registered office at Scotch House, 6-7 Burgh Quay, Dublin 2, D02 VK44, Ireland. KBC Bank NV Dublin Branch is licenced by the National Bank of Belgium in Belgium and is regulated by the Central Bank of Ireland for consumer protection rules.