Managing Your Debt
Our promise is that we will work with you and all our customers in financial difficulty to find sustainable solutions, always being clear and fair in our communications and dealings and always mindful and respectful of your individual circumstances. We wish to stress the importance of active engagement and co-operations between you, as the borrower, and or KBC Dublin Branch, as the lender, in dealing with, or averting a financial difficulties situation. If you want to talk to someone, you can call us on 01-961 9800.
We have staff members who are specially trained to help you find solutions to your financial difficulties. If you have not already done so, please contact us on 01-961 9800 as the sooner we understand your difficulties, the sooner we can start to work together to find a solution. We will discuss a number of solutions which may be available to you to assist you to meet your financial commitments and help you avoid falling into arrears.
Business Banking Financial Difficulties
We understand that the present economic climate presents difficulties for many of our customers. We are committed to assisting our customers who are experiencing financial difficulty or are concerned about their finances. Please contact us on 01-961 9800 so that we can work with you to find a solution.
Information Booklet for KBC Bank Ireland’s Business Banking Financial Difficulty Process (pdf, 101KB)
If you require independent support in managing your debt, you can contact:
MABS (Money Advice & Budgeting Service)
Consumers have the opportunity to submit an appeal to or KBC Dublin Branch Appeals Board in relation to a decision by us regarding any of the following:
- Where an alternative repayment arrangement is offered to you by or KBC Dublin Branch and you are not willing to enter into such an arrangement
- Where or KBC Dublin Branch declines to offer an alternative repayment arrangement to you
- Where or KBC Dublin Branch classifies you as “non co-operating”
SME customers have the opportunity to submit an Appeal to us in relation to:
- A special term or condition required by KBC Dublin Branch in order to provide an Alternative Arrangement including conditions regarding security or guarantee requirements
- The refusal of KBC Dublin Branch to offer an Alternative Arrangement
- Being classified as Not Co-operating
Appeals by consumers or SME customers must be made in writing to the or KBC Dublin Branch Appeals Board within 20 business days of the receipt of our decision in writing.
For consumers, if you are not satisfied with the decision of the or KBC Dublin Branch Appeals Board, you have the right to contact the Financial Services and Pensions Ombudsman.
KBC Bank Ireland Regulatory Status
KBC Bank Ireland DAC is regulated by the Central Bank of Ireland Registered in the Republic of Ireland. Number 40537 Registered Office: Sandwith Street, Dublin 2, Ireland
KBC Bank NV Dublin Branch Regulatory Status
KBC Bank NV Dublin Branch with registered office at Sandwith Street, Dublin 2 with registration number 904213. KBC Bank NV Dublin Branch is licenced by the National Bank of Belgium in Belgium and is regulated by the Central Bank of Ireland for conduct of business rules.