Tracker Mortgage Examination

KBC Bank NV Dublin Branch (“KBC Dublin Branch” ) has a dedicated team in place to address any queries or concerns that customers may have in respect of the examination and can be contacted by e-mail at trackermortgageexamination@kbc.com.

Alternatively our dedicated team can be contacted by telephone on 01 664 6983, Monday to Friday, 9.00 am-5.00 pm.

When you call this number you will be directed to a voicemail to leave a message with your contact information and details of your query. We will arrange for a member of our team to return your call, where possible, within 24 hours, Monday to Friday. Rest assured we are still on hand to assist with your queries.

The Central Bank of Ireland announced in 2015 that all major lenders in Ireland, including KBC Bank Ireland DAC (KBCI) (now Exicon DAC), were required to conduct an examination of Tracker Mortgage related issues. On 1st December 2023, all responsibilities relating to the Tracker Mortgage Examination transferred from KBCI (now Exicon) to KBC Dublin Branch.

The examination of mortgage accounts is completed and this examination was overseen by an independent third party as required under the Central Bank of Ireland’s Tracker Mortgage Examination Framework.

As part of its examination, errors which had been made by KBCI (now Exicon) were identified and this caused distress to customers that were impacted by these errors. We fully acknowledge that these past errors should not have occurred, were wrong, and we sincerely apologise for the distress this has caused to our customers.

All impacted customers were written to and paid redress and compensation. As set out in redress and compensation letter(s), in the event that customers are not satisfied with the actions that were taken to remedy their position as outlined in that letter, they have the right to make an appeal in regard to those actions to an independent Appeals Panel within 12 months of the date of the letter.

You can also download a guide here: Tracker Review Guide