Financial literacy has three dimensions for KBC:
- Financial advice: helping clients make the right choices through good and transparent advice, and clear communication.
- Financial behaviour: using analysis to understand and respond to client behaviour more effectively.
- Financial education: raising citizens’ understanding of financial concepts and products. And that also means young people, since tomorrow’s financial consumers should be able to make carefully thought-out choices
Please find below some concrete examples:
- ‘Get-a-teacher’ at KBC Belgium, which gives schools the opportunity to extend financial knowledge by ‘ordering’ a teacher from KBC
- primary and secondary school lessons by ČSOB colleagues in the Czech Republic
- Ready, Steady, Home, a virtual event held by KBC Ireland to inform clients about the Irish housing and mortgage market
- Hoedoekda?! platform to teach young people between the age of 16 and 24 how to manage their money
- organising projects to simplify and improve our client communication