Financial literacy

Financial literacy has three dimensions for KBC:

• Financial advice: helping clients make the right choices through good and transparent advice, and clear communication.
• Financial behaviour: using analysis to understand and respond to client behaviour more effectively.
• Financial education: raising citizens’ understanding of financial concepts and products. And that also means young people, since tomorrow’s financial consumers should be able to make carefully thought-out choices

Please find below some concrete examples:

• giving schools the opportunity to extend financial knowledge of pupils by ‘ordering’ a teacher from KBC;
• primary and secondary school lessons by ČSOB colleagues in the Czech Republic with accreditation from the Ministry of Education;
• Ready, Steady, Home, a virtual event held by KBC Ireland to inform clients about the Irish housing an mortgage market;
• enabling children to improve their financial and digital literacy in an entertaining way with the FILIP app;
  
• organising projects to simplify and improve our client communication.